Job Title: Technical Writer
Number of Positions: 3
Location: Hyderabad
Employment Type: Permanent
Experience: 2.5+ years of technical writing experience
Educational Background: Any Bachelor's Degree
Job Profile:
- Analyzes, develops, and delivers content for online help systems, user guides, and technical manuals
- Creates and maintains project plans and status reports for management and cross-functional team reporting purposes
- Collaborates with subject matter experts to determine necessary content updates
- Obtains collaborative approval of all new or revised content by subject matter experts and key contributors on cross-functional teams
- Provides expertise to cross-functional team members and subject matter experts, and for design and delivery strategies of product documentation
- Shares expertise with other JDA associates in presenting information based on standard corporate formats
- Collaborates with other technical writers in peer and copy editing to ensure quality
- Collaborates with subject matter experts to ensure content is applicable and operational in all JDA markets, taking into account the local language and technical standards
- Provides expertise for product documentation projects and assists in documentation design and delivery strategies for new product offerings
- Gathers requirements from customer representatives and delivers documentation that meets defined requirements and warrants product functionality
- Maintains open line of communication with customer representatives and adapts content to meet customer needs
- Monitors customer support cases for appropriate products
- Determines documentation enhancements that will assist customers and reduce support calls
- Completes assigned work within allotted time
- Escalates issues that may have negative scheduling or financial impact
- Keeps individual expenses within budget
Skills required:
- Strong analytical and technical skills
- Excellent communication skills
- Proficiency with MS-Word, RoboHelp, Adobe FrameMaker, Quadralay WebWorks Publisher, HTML, and Adobe Acrobat
- Knowledge of AuthorIT would be a plus
Company profile:
JDA® Software Group, Inc. (Nasdaq:JDAS) is the global leader in helping more than 5,500 retail, manufacturing and wholesale-distribution customers in 60 countries realize real demand chain results. By capitalizing on its industry position and financial strength, JDA commits significant resources to advancing the JDA Solutions suite of vertically-focused supply and demand chain solutions. JDA Solutions enable high-performance business process optimization and execution to achieve a connected view of the customer from raw materials flowing into production to end-consumer products at the shelf. With offices in major cities around the world, JDA employs the industry’s most experienced supply and demand chain experts to develop, deliver and support its solutions.
Company website: www.jda.com
Contact Details:
Ompriya Mohanty
Sr. Technical Recruiter
JDA Software India Pvt. Ltd.
040 4008 1277 / 998 962 5085
ompriya.mohanty@jda.com